Young Living follow up: 16 messages for new customers and Brand Partners

Hi {{name}}, it was lovely to have you at the class. Between the diffuser and the roll ons we smelled a lot of oils, so I will send a short list with the names. Tell me which one stayed with you.

When to send: The same day as the class.

Why it works: It asks which scent she remembers, a question anyone can answer.

Hi, you seemed to enjoy the {{product}} at the class. Would you like to talk through the Premium Starter Bundle, or would you rather start with a single bottle? Either is a fine place to begin.

When to send: The day after the class.

Why it works: It uses something you actually saw and gives two equal choices.

Hi {{name}}, quick explainer in case it is confusing. A Customer buys Young Living products for personal use. A Brand Partner can also share them with others. You can start as a Customer and decide later whether that interests you.

When to send: When she asks what the difference is.

Why it works: It defines both terms the way Young Living does and leaves the choice to her.

Hi {{name}}, if you decide to sign up, I can do a short call and go through the Premium Starter Bundle step by step: the diffuser choices, what is in the box and how your account works. Does {{day}} suit you?

When to send: When she says she is interested.

Why it works: It offers a call about how it works, not a push to buy.

Welcome to Young Living, {{name}}. Your Premium Starter Bundle is on its way. When it arrives, open the diffuser box first and send me a photo of what is inside. I will help you set it up.

When to send: The day she orders.

Why it works: It starts the relationship with help, not with the next sale.

Hi {{name}}, has your box arrived yet? Follow the instructions in the box to set up the diffuser, and read the label on each oil before you use it. If anything looks off, send me a photo and I will sort it out.

When to send: Three days after the order.

Why it works: It points to the instructions and the label, which is where the safe answers live.

One more step, {{name}}. Log in to your Virtual Office and check your account details, your shipping address and your order. If a screen shows something you do not recognize, take a screenshot and I will explain it.

When to send: The day the bundle arrives.

Why it works: It gets the account set up correctly so the first reorder goes smoothly.

Hi {{name}}, two weeks with your bundle. Which oil have you reached for most? Tell me and I will send a few ideas for using it, from the diffuser to a roller, always with the label directions.

When to send: Two weeks after the order.

Why it works: It asks what she uses, and promises ideas that stay on the label.

Hi {{name}}, the Loyalty Rewards Program is an optional monthly order of products you pick, and you can cancel it any time. You do not need it to be a Customer or a Brand Partner. Want me to show you how the points work before you decide?

When to send: When she asks about saving on regular orders.

Why it works: It says optional and cancellable first, which is how Young Living describes it.

Hi {{name}}, your next Loyalty Rewards order ships on {{date}}. If you want to swap something, change it in your Virtual Office before then. Tell me what you would like to try and I will help you choose.

When to send: A few days before her order ships.

Why it works: It is a helpful reminder with an easy way to adjust the order.

Hi {{name}}, have you looked at what you can get with your Loyalty Rewards points? The terms are in your Virtual Office. If you tell me what you like, I will suggest something to try.

When to send: When she has been in the program for a couple of months.

Why it works: It reminds her points exist and keeps the rules in the place where they are current.

Thanks for asking, {{name}}. I am not a doctor, so I will not suggest what an oil can do for a condition. The bottle has directions and cautions. If you are pregnant, on medication or have sensitive skin, your doctor can tell you what is right for you.

When to send: Whenever she asks what an oil is good for.

Why it works: Young Living's policies forbid disease claims, so the answer points to the label and the doctor.

Good question, {{name}}. Each diffuser has its own instructions for water and oil, so I would follow the ones in your box. Send me a photo of the diffuser and I will help you find the right page.

When to send: When she asks how much oil or water to use.

Why it works: It answers with the manual, not with a guess.

Hi {{name}}, your first bottle of Thieves is probably getting low if you have been diffusing daily. Shall I show you how to add one to your next Loyalty Rewards order, or place a one time order for you?

When to send: About six weeks after her first order.

Why it works: It offers two ways to reorder and uses what she actually bought.

Hi {{name}}, I am putting together a list of what customers reorder most, and {{product}} is on yours. Shall I help you place it with your next order, or hold it for next month?

When to send: A month or two after the first order.

Why it works: It frames a reorder as a service and gives her a choice of timing.

Thanks for asking, {{name}}. I am an Independent Brand Partner, not a Young Living employee. Results vary a lot, and the full Income Disclosure Statement is at youngliving.com/ids. Read it first, then ask me anything.

When to send: When someone asks how you do it.

Why it works: It uses the plain disclaimer Young Living itself suggests and points to the full statement.