Insurance cross sell texts: 13 templates for after a new policy

A client just bought one policy from you. That is the best time to learn what else matters to them, as long as you ask and do not push. These thirteen texts thank them first, then ask a plain question about other cover, explain what a bundle may or may not do, and let them say no. They never promise a discount, because that depends on the carrier, and they never push a policy a client does not need. Use them with clients who agreed to be texted. Copy any message, or add all thirteen to your keyboard and send them from iMessage, WhatsApp, SMS or any other app in one tap. textcuts works in any app where you type.

Works in WhatsApp, iMessage, Instagram, Messenger and every other app.

Words in {{double braces}} are blanks. In the textcuts keyboard you fill them with one tap, and the names you used recently come back.

Thank first

Thank you for the new policy

Essential
Welcome aboard, {{name}}. Your new policy is in place and your documents are in your inbox. Text me anytime you have a question about it.

When to send: The day the policy starts.

Why it works: Thanks and service come before any ask.

Two weeks in

Essential
How is the new policy working out, {{name}}? If any part of it isn't clear, I'm glad to go through it. No need to wait for renewal.

When to send: About two weeks after it begins.

Why it works: It checks understanding, which prevents later surprises.

Asking what else matters

While I have you, {{name}}, is there anything else in your life you're not sure is covered? A boat, a rental unit, a home business. Just curious.

When to send: A month after the first policy.

Why it works: Open and curious, with no product named.

Home and car together

You have your car with me, {{name}}. Who covers your home at the moment? Some carriers offer a discount when policies are together, and I can check if that applies to you.

When to send: When they only have one line with you.

Why it works: It says may apply, not will.

Specific cover

Umbrella question

Do you have a limit above your regular policies, {{name}}? An umbrella policy adds extra liability cover. It isn't for everyone, so tell me and I'll explain when it makes sense.

When to send: For clients with assets or a busy household.

Why it works: Education first, no pressure.

Renters cover

If you rent, {{name}}, your landlord's policy usually doesn't cover your belongings. Want me to show you what renters cover would look like? A quote costs nothing.

When to send: After a move to a rental.

Why it works: It states a fact and offers a quote.

Life cover mention

Essential
Congratulations on the house, {{name}}. Some people also look at life cover at this point. Only if you're interested. I can explain it simply.

When to send: After a home purchase.

Why it works: It ties the idea to the moment.

Business cover

Essential
Since you started your business, {{name}}, it may be worth checking that it's covered. A short review can show whether your current policies reach that far.

When to send: When a client starts a business.

Why it works: It asks about a gap rather than selling a product.

Sending options

Here are two options for the extra cover we discussed: {{link}}. Both come with limits and costs spelled out. Tell me which questions come up.

When to send: After they ask for options.

Why it works: Two options, no pressure to pick.

Easy to say no

They said maybe

Essential
Thanks for telling me, {{name}}. I'll leave it for now. If it comes up again, you know where to find me.

When to send: When they are unsure.

Why it works: It ends the ask kindly.

They said no

Understood, {{name}}, and thank you for being honest. I won't bring it up again unless you do.

When to send: When they decline.

Why it works: A clear promise earns trust.

They bought it

Essential
Thank you for adding that, {{name}}. Your updated documents are on their way. I'll check in after the first month to see how it feels.

When to send: After a second policy is bought.

Why it works: It confirms and sets the next touch.

One year anniversary

A year since you joined me, {{name}}. Thank you. If your life has changed, let's see whether your cover should too.

When to send: A year after the first policy.

Why it works: The anniversary gives a natural reason.

When to send each message

WhenMessageNote
Day 1Thank you for the new policyThanks and welcome.
Week 2Two weeks inCheck understanding.
Month 1Asking what else mattersOne open question.
After a life eventLife cover mentionOnly if it fits.
When they ask for optionsSending optionsLink and limits.
After a noThey said noStop.
At one yearOne year anniversaryLight.

Do not say

  • Texting a number that never agreed to hear from you (a bought list, a number copied from a form for something else, a stranger).

    Instead: Text only people who gave you their number and agreed to texts. Honor stop right away.

    Source

  • Promising a discount for bundling.

    Instead: Say a discount may be available and check with the carrier.

  • Selling cover a client doesn't need.

    Instead: Ask about their situation first. Suggest only what fits.

  • Cross selling right after a claim.

    Instead: Wait until the claim is closed and the client is settled.

  • A gift for buying a second policy.

    Instead: Say thank you. State inducement rules vary.

  • Using fear to open the topic.

    Instead: Ask a calm question.

  • Asking again after a clear no.

    Instead: Honor it.

Works in WhatsApp, iMessage, Instagram, Messenger and every other app.

Frequently asked questions

When should I ask a client about other cover?

After the first policy is in place and the client understands it, about two to four weeks later. Ask one open question, never more than once a quarter.

Can I text a client who never agreed to be texted?

No. Send these only to people who gave you their number and agreed to hear from you by text. The FCC's guide and 47 CFR 64.1200 explain the consent rules. Start a first message with a line such as "Tell me if you'd rather not get texts," and stop the moment someone says stop. Keep texting for people you already work with, one message at a time, typed by you.

Do these templates work on the free plan?

Yes. All thirteen use a single blank, so they fill in on the free plan.

Can I send these in WhatsApp, iMessage and SMS?

Yes. textcuts is a keyboard, so the templates work in every app where you type, including iMessage, WhatsApp, SMS and Messenger.