Congratulations on delivery
Congratulations on the new car, {{name}}! It was a pleasure helping you. Drive safe, and call me if you can't find a button.
Car delivery thank you texts and review requests: 13 templates
The customer just drove off in a new car, and the next two weeks decide whether they review you, refer you and come back for service. A good thank you is short, specific and asks for something small. These 13 messages cover delivery day, a photo request, help with the phone and settings, the paperwork status, a two week check in, a review request and reminder, what to say if something went wrong, a heads up for the first service and a gentle referral. Copy any message, or add all 13 to your keyboard and send them in one tap. It works in any app, including iMessage, WhatsApp, Messenger and SMS.
Works in WhatsApp, iMessage, Instagram, Messenger and every other app.
Words in {{double braces}} are blanks. In the textcuts keyboard you fill them with one tap, and the names you used recently come back.
Delivery day
Photo permission
{{name}}, could I take a photo of you with the car? We like putting them on the board in the showroom. Totally fine to say no.
First weeks
Day after
Morning {{name}}, how was the first night with the new car? If you have any question about the controls or the phone setup, I'm a text away.
Setup help
Hi {{name}}, I can help you set up the app and the Bluetooth in ten minutes. Come by {{day}} and bring your phone.
Paperwork status
Your plates and registration paperwork are in progress, {{name}}. I'll text you as soon as I hear something from the office.
Two week check in
Two weeks in, {{name}}. How are you getting on with the car? Anything I can help with?
Reviews and referrals
Review request
{{name}}, if you were happy with how we looked after you, would you leave a short review? Here is the link: {{link}}. It takes two minutes and helps a lot.
Review reminder
Hi {{name}}, no worries if you've been busy. The review link is {{link}} when you have a spare minute. An honest review is what I'm after, good or not.
If something was wrong
{{name}}, if anything about the sale or the car wasn't right, please tell me before you tell anyone else. I'd like the chance to fix it.
First service heads up
Hello {{name}}, your first service will come up in a few months. When it's close I'll message you, and you can book with me directly.
Referral thanks
Thank you for sending your friend our way, {{name}}. I'll send you a handwritten note of thanks as well.
Referral ask
{{name}}, when someone asks where you got your car, I'd be grateful if you gave them my name. I'll look after them as I did you.
One year on
A year ago today you drove home in your car, {{name}}. I hope it's been good to you. If you're ever curious about what it's worth, ask me.
When to send each message
| When | Message | Note |
|---|---|---|
| At delivery | Congratulations on delivery | Always. |
| Next morning | Day after | Short. |
| Week 1 | Setup help | If they seem unsure about the tech. |
| Day 3 to 7 | Review request | Only if happy. |
| A week later | Review reminder | Once. |
| 1 year on | One year on | Once. |
Do not say
Texting a number that never agreed to hear from you, or one from a bought list.
Instead: Text only people who gave you their number and agreed to hear from you. Type each message yourself, and stop the moment they ask. In the US, texting rules (TCPA) require consent.
Paying or rewarding customers for reviews.
Instead: Ask for an honest review and say thank you afterward.
Asking for a review before the car has been delivered or paperwork is done.
Instead: Wait until they have used the car for a few days.
Texting people who bought and never gave you permission to message them.
Instead: Only text people who gave you their number, and honor stop requests.
"Guaranteed financing", "everyone approved" or "no credit needed".
Instead: Say you will review their options together and that approval depends on the lender.
Copy pasted pitches that open with "Hey buddy" or ignore what the person told you.
Instead: Start with their name and one detail from your conversation.
Fake urgency ("only one left", "another buyer is coming") when it is not true.
Instead: Say what is true: where the car is and what is ready.
A price or monthly payment you cannot honor.
Instead: Send the full written figure, with taxes and fees, or invite them in.
Works in WhatsApp, iMessage, Instagram, Messenger and every other app.
Frequently asked questions
When is the best time to ask for a review?
Two to seven days after delivery, once they have used the car but before the excitement fades.
What if the buyer is unhappy?
Reply quickly and offer to fix it. The unhappy buyer template invites them to come to you first.
Do these work on the free plan?
Yes, 10 of the 13 use one blank and work fully on the free plan, which allows 8 textcuts, 1 folder and 1 blank per textcut. The other 3 use two blanks, so filling both from the keyboard needs Pro. You can always copy any message and type the second detail by hand.
Is it okay to text customers, and what about opt out?
Text people who gave you their number and agreed to be contacted, one message at a time. Tell new contacts how to stop, for example "tell me if you'd rather not get texts", and honor any stop request right away. Never text bought lists.
Does it work in WhatsApp, iMessage and other apps?
Yes. The textcuts keyboard works in any app where you type: iMessage, WhatsApp, Facebook Messenger, Instagram, SMS and email.