Order received
Hi {{name}}, thank you for your order! We have received it and are getting it ready now. I will message you as soon as it is done.
Shop owner text pack: 11 messages for orders, stock and customers
Customers ask where their order is, whether something is back in stock and when you open. This pack has 11 messages for those daily questions, from order received to a review request. Add the pack in one tap and answer from WhatsApp, Instagram or any other app without retyping.
Works in WhatsApp, iMessage, Instagram, Messenger and every other app.
Who this pack is for
The pack is for small shop and online store owners who handle customers by chat.
Typical moments:
- A shop owner confirming an order and saying it is ready for pickup.
- An online seller telling a customer the order has shipped.
- A seller reminding about a payment or announcing new arrivals.
- An owner replying to a customer who asks about opening hours.
- A shop that wants to fix a problem politely and ask for a review.
What is inside
The pack has 11 messages in 3 folders. Orders has 4 messages, Stock has 3 and Customer Care has 4. Each message has a name blank filled in on send.
Words in {{double braces}} are blanks. In the textcuts keyboard you fill them with one tap, and the names you used recently come back.
Orders
Ready for pickup
Hi {{name}}, your order is ready for pickup. We are happy to hold it for you. Just ask for me at the counter.
Order shipped
Hi {{name}}, your order is on its way! I will send you the tracking details here. Let me know when it arrives.
Payment reminder
Hi {{name}}, a quick reminder that we are still waiting for payment on your order. Message me if you need any help with it.
Stock
Out of stock
Hi {{name}}, I am sorry, that item is out of stock right now. I can suggest a similar one or let you know when it is back.
Back in stock
Hi {{name}}, good news, the item you asked about is back in stock! Want me to set one aside for you?
New arrivals
Hi {{name}}, new arrivals just landed in the shop! Come take a look, or message me and I will send you photos.
Customer Care
Opening hours
Hi {{name}}, thanks for asking! We are open every day from 9 to 6, and we close early on Fridays. Our address is [address].
Thanks for your visit
Hi {{name}}, thank you for visiting us today! It was lovely to see you. Tell me if you need anything else.
Problem with your order
Hi {{name}}, I am sorry about the trouble with your order. Send me a photo and I will fix it as quickly as I can.
Ask for a review
Hi {{name}}, thanks for shopping with us! If you liked it, would you leave us a short review? It helps a small shop a lot: [your link]
Works in WhatsApp, iMessage, Instagram, Messenger and every other app.
Frequently asked questions
How do I add this pack to my phone?
Tap the button on this page on your iPhone or Android phone. textcuts opens and the 11 messages land in their folders, ready to use. Nothing to copy and paste one by one.
Does it work on the free plan?
Yes. The whole pack imports, and every one of the 11 messages uses a single blank, so each one fills in on the free plan. The free plan limits how many textcuts you add yourself later; Pro lifts that and allows several blanks in one message.
Can I use these messages in WhatsApp, iMessage and other apps?
Yes. textcuts is a keyboard, so the messages work in every app where you type. Browse more on the templates page.
Can I edit the messages?
Yes. Every message is a normal textcut after you import it. Change the wording, rename a folder, delete what you do not need, or add your own.
Can I use these for an online store?
Yes. The order, shipping and stock messages work for an online store, and the pickup and opening hours messages work for a physical shop. Delete what does not apply.