Sales outreach text templates: 13 first messages that get a reply

Hi {{name}}, you asked about our service on our site a few minutes ago, so I wanted to say hello. What are you hoping it will help with? Reply here and I will keep my answer short.

When to send: Within five minutes of the form coming in.

Why it works: Speed and a single question beat a long introduction.

Hello {{name}}, you asked for a call. I am free any time today. Tell me a time that suits you and I will ring then, or I can answer your question right here by text.

When to send: Right after a call back request.

Why it works: It offers two easy ways to continue and lets them pick.

Thanks for grabbing the guide, {{name}}. Did it answer what you were looking for? If a part was unclear, tell me which and I will explain it in plain words.

When to send: A day after a download.

Why it works: It opens a conversation about their need, not your product.

Welcome, {{name}}. I saw you set up your account today. Is there one thing you would like to get working first? I can walk you through it in about ten minutes.

When to send: The day a trial starts.

Why it works: One concrete offer of help is easier to accept than a general one.

Hi {{name}}, a mutual contact suggested I get in touch about what we do. I will not take much of your time. May I send you two lines on what we do so you can decide if it is relevant?

When to send: Right after the introduction was made.

Why it works: It names the person who connected you and asks permission before pitching.

Thanks again for the introduction, {{name}}. I will let you know how the conversation goes, and I will not push if it is not a fit.

When to send: The day you first contact the new person.

Why it works: It keeps the introducer informed and protects the favor.

Hello {{name}}, your colleague gave me your number and said you handle the buying for your team. Is that right? If someone else is better, tell me and I will contact them instead.

When to send: After a colleague shares a contact with their consent.

Why it works: It checks you have the right person before you say anything else.

Would a ten minute call tomorrow work for you, {{name}}? If mornings are better than afternoons, tell me and I will move it.

When to send: After the first friendly reply.

Why it works: A specific day and a short length are easy to accept.

I can talk at {{time}} today or tomorrow morning. Which one is better for you, {{name}}?

When to send: When they say they are interested but busy.

Why it works: A choice between two options gets more answers than an open question.

Here is the page I mentioned, {{name}}: {{link}}. It covers pricing and setup on one screen. Tell me what is missing and I will fill the gap.

When to send: Right after you promised a link.

Why it works: One link with one line of context, and an offer to help.

Hi {{name}}, I will only text about your request. If you would rather not get texts from me, just say so and I will stop right away.

When to send: In the first message to a new contact.

Why it works: It builds trust and keeps you within the rules for texting.

Understood, {{name}}, and thank you for saying so. I will leave it with you. If it comes up again later, you have my number.

When to send: When someone says not now.

Why it works: It respects the answer, and people remember polite reps.

Thanks for letting me know, {{name}}. Could you point me to the right person, or would you rather I did not text again? Either is fine.

When to send: When someone says they are not the contact.

Why it works: It asks for the right name without pressure.