Review request texts for real estate agents: 13 messages

A strong set of reviews is the cheapest marketing an agent has, and the way you ask matters as much as who you ask. Since October 2024 an FTC rule has banned fake reviews and rewards tied to positive ones. Google also bans paid reviews and asking only happy customers, and Zillow has its own review guidelines. These 13 texts ask for an honest review in plain words, send everyone to the same place, and handle what comes next: a thank you, a critical review, and a request to quote. Copy any message, or add the whole pack to your keyboard and send it from iMessage, WhatsApp, Instagram or any other app in one tap.

Works in WhatsApp, iMessage, Instagram, Messenger and every other app.

Words in {{double braces}} are blanks. In the textcuts keyboard you fill them with one tap, and the names you used recently come back.

The first ask

After closing, Google

Essential
It was a pleasure working with you. If you have a few minutes, I'd value your honest review on Google: {{link}}. I read every review, whatever it says.

When to send: A few days to two weeks after closing, once they are settled.

Why it works: It asks for honesty, not praise, and the link means one tap to start.

Zillow ask

Essential
Would you be willing to review me on Zillow? Say whatever reflects your experience. There are no right answers. Here is the link: {{link}}

When to send: After a closing, or when a client brings up Zillow.

Why it works: It names the site, the link and the freedom to write anything true.

Even after a rough deal

Essential
{{name}}, I know parts of this sale were stressful. I'd still like to hear how it went for you, in your own words. If you're willing, I'll send you the review link.

When to send: After a deal that had hard moments, as with every other client.

Why it works: Asking everyone, including people who had a tough time, keeps your reviews honest.

Buyer, a few weeks in

How are the first weeks in the house, {{name}}? When you have a moment, a review of how the buying process went would help me, in your own words. Want the link?

When to send: Two to four weeks after a buyer closes.

Why it works: It starts with a person and not a request, and makes no request about content.

Making it easy

Two places to share

Essential
You're welcome to post a review at {{link}}, and you're welcome to tell me directly too. Feedback in either place is useful. I ask every client the same.

When to send: As your standard ask, sent the same way to every client.

Why it works: It values a public review and private feedback equally, and steers no one toward either.

Not sure what to write

Not sure what to write? Describe what happened: what you needed, how it went, what you'd tell a friend. Your own words are best. Link: {{link}}

When to send: When a client says yes but has not posted after a few days.

Why it works: It gives them questions to answer and does not hand over a script.

Seller, a week after

Pro
Your sale closed a week ago, {{name}}. Would you share how the process went, including anything I could have done better? {{link}}

When to send: About a week after a seller closes.

Why it works: Inviting criticism up front makes the praise more believable.

One reminder

Quick reminder about the review link from last week: {{link}}. If it isn't for you, I understand and I won't ask again.

When to send: One week after the first ask, once.

Why it works: One reminder, a clear exit, and no third message.

Long after the deal

Pro
It's been about a year since we worked together, {{name}}, and I never asked for a review. If you're willing, here's where: {{link}}

When to send: Any time past clients come to mind, about a year on.

Why it works: A late ask still works when it is honest about being late.

After they respond

A review is posted

Essential
Thank you for the review, {{name}}. I read every word, and the parts about what I could do better are as useful to me as the rest.

When to send: The day you see a new review.

Why it works: It thanks them without reacting to the stars, so no one feels they owed you a rating.

A critical review

Essential
Thank you for telling me this, {{name}}. I'm sorry the process fell short. I'd like to understand it better, and you can call me anytime. I won't ask you to change or remove your review.

When to send: Right after a review that is critical or unhappy.

Why it works: Listening and not asking for removal protects both the relationship and the review.

Permission to quote

May I quote your review, {{name}}, on my website? I would use only your words exactly as written, and I'd leave out your name if you prefer.

When to send: After someone posts a review you'd like to feature.

Why it works: Quoting only with permission, and word for word, keeps it honest.

Video testimonial

Would you be open to recording a short video about your experience? Any length, in your own words, nothing scripted. Send it here, {{name}}, and I'll ask before I use it anywhere.

When to send: For a client who has already said something warm.

Why it works: It asks for their words, and says up front where it might be used.

When to send each message

WhenMessageNote
Within two weeks of closingAfter closing, GoogleAsk every client.
After a hard dealEven after a rough dealSame timing as everyone else.
Two to four weeks after a buyer closesBuyer, a few weeks inOnce.
A week after the first askOne reminderOnce, then stop.
When they say yes but don't postNot sure what to writeAfter a few days.
The day a review appearsA review is postedWhatever it says.
After a critical reviewA critical reviewCall if they prefer.

Do not say

  • "Leave a 5 star review and get a gift card." Paying for reviews, or tying a reward to positive ones, is against the FTC rule and Google's policy.

    Instead: Ask for an honest review and thank them, with no reward attached.

    Source

  • "If you were happy, please review. If not, reply to me privately." Sending only happy clients to the review site hides honest opinions.

    Instead: Ask everyone the same thing, as in the message that welcomes both a review and direct feedback.

    Source

  • "Please give us five stars." Asking for a specific rating turns an honest review into one you dictated.

    Instead: Ask for an honest review and let the rating be theirs.

    Source

  • Writing the review for them ("say something like: great agent, sold fast").

    Instead: Offer questions to think about, as in the message for people unsure what to write.

    Source

  • Asking people you did not work with, or posting reviews yourself or through friends.

    Instead: Only ask clients and customers you really served.

    Source

  • Pressuring a client to take down or change a critical review, or offering something in return.

    Instead: Answer privately and publicly with respect, and leave the review as it is.

    Source

  • Pressing for a review at the closing table or while a deal is still open.

    Instead: Wait a few days or weeks until the move is behind them.

Works in WhatsApp, iMessage, Instagram, Messenger and every other app.

Frequently asked questions

Can I thank clients with a small gift after they review me?

Skip it. Google's policy bans reviews influenced by a payment, discount or free gift, and the FTC rule bars rewards tied to positive reviews. Zillow has its own review guidelines too. A thank you text costs nothing and carries no risk.

Do I have to ask every client, not only happy ones?

You should. Google's policy does not allow asking only for positive reviews, and if you only ask the clients you expect to be happy, your reviews stop being an honest picture. Ask each client the same way and let the results land where they land.

How many times can I remind someone?

Once. A reminder after about a week is fine, and then you stop. The reminder in this pack gives them a clear exit.

Should I ask for Zillow or Google?

Offer the one you most want and mention the other if they prefer it. Send each client a link that goes straight to the right form, so there is one tap and nothing to search for.

Do these templates work on the free plan?

Yes. 11 of the 13 use a single blank, which fills in on the free plan. The other two, the seller message and the year later ask, use two blanks and need Pro to fill both from the keyboard. The free plan holds 8 textcuts and 1 folder, and imports are never blocked, so you can add the whole pack and keep your favorites.