Letter sent
Hi {{name}}, your pre approval letter is in your email now. It shows the loan type and the amount we looked at, so your agent can use it when you make an offer. Questions are welcome here. Reply STOP any time and I'll stop texting.
You just issued a pre approval letter, and the buyer has gone quiet while they tour houses. The weeks after the letter decide who calls you when they find a home. These messages explain what the letter does and does not mean, keep you in their pocket while they search, and prepare the offer step. None quotes a rate, a payment or a promise of final approval. Copy any message, or add all 13 to your keyboard. They work in any app, including iMessage, WhatsApp, Instagram and LinkedIn.
Works in WhatsApp, iMessage, Instagram, Messenger and every other app.
Words in {{double braces}} are blanks. In the textcuts keyboard you fill them with one tap, and the names you used recently come back.
Hi {{name}}, your pre approval letter is in your email now. It shows the loan type and the amount we looked at, so your agent can use it when you make an offer. Questions are welcome here. Reply STOP any time and I'll stop texting.
{{name}}, one thing to know: your letter is based on what you've shown me so far. It is not a final loan approval. That comes after you pick a home and we finish the process. Want a two minute call to go over it?
Here is what usually comes next, {{name}}. You find a home, your agent sends me the contract, and I ask for a few more documents. Nothing is due until you have a home under contract. Tell me when you start looking.
Hi {{name}}, how is the house search going so far? Send me the address of anything you like and I'll tell you what the next step looks like for that one.
Hi {{name}}, your pre approval letter runs through {{date}}. If you're still looking by then, I can refresh it with updated documents. Shall I send you the list?
{{name}}, if anything changes at work or with your bank accounts, tell me before you do it. It can change your options, and I would rather hear it first than find out later.
Quick tip, {{name}}: until you close, try not to open new credit cards or finance a car. A new account can change what we can offer you. Ask me first if you're unsure.
{{name}}, if someone else will be on the loan with you, send me their name and the best way to reach them. I will explain the same steps to them.
{{name}}, I hear you may write an offer soon. Would you like me to confirm the amount on your letter and answer any loan question before you sign anything?
Congratulations on the accepted offer, {{name}}. Please send me the signed contract today if you can. Then I'll open your file and send you the list of what I need.
I'm sorry the offer didn't go through, {{name}}. Your letter is still good, and I'm here whenever you find the next one. No rush from me.
Hi {{name}}, no pressure on timing. A pre approval is a starting point, not a commitment. If you'd like to wait, I can check back in a month. Is that okay?
Hi {{name}}, it's been a while since your letter. Are you still planning to buy, or have your plans changed? Either answer is fine, I just want to be useful.
| When | Message | Note |
|---|---|---|
| The day you issue the letter | Letter sent | Always send it with the letter. |
| The next day | What the letter is | Before they assume it is final. |
| Day 2 | What happens next | Sets the path. |
| One week in | One week in | Then every two weeks. |
| Two weeks before expiry | Letter runs out soon | Only if they are still looking. |
| Offer accepted | Offer accepted | Same day. |
Texting a number that never agreed to hear from you: a bought list, an old lead, or a number from a form that only promised email. Texts like that can break the TCPA.
Instead: Text only people who gave you their number and agreed to texts, one by one by hand. Say "reply STOP and I'll stop texting" in a first message, and honor it.
Calling a pre approval letter a "loan approval" or promising they will definitely get the loan.
Instead: Say the letter is based on what you have seen so far and that final approval comes after the process.
Telling a buyer which areas or schools "fit" them, or steering them away from a neighborhood.
Instead: Talk about the loan, and leave the area to the buyer and their agent.
A rate, an APR, a payment or a down payment amount in a text ("you could be at 5.9%", "about $1,800 a month").
Instead: Offer to send a written estimate that shows the APR, the payment terms and the other costs together.
"Guaranteed approval", "you'll definitely qualify", "lowest rate in town" or "no credit check".
Instead: Say what you will look at, and that the answer comes after you see their documents.
Fake urgency ("rates go up tonight", "only a few spots left") when it is not true.
Instead: Give the real date and what it means, and nothing more.
Leaving out your NMLS ID where your state or company requires it.
Instead: Keep your NMLS number in your email signature and first message, and ask your compliance team what your state needs.
Works in WhatsApp, iMessage, Instagram, Messenger and every other app.
Send the letter with a short message the same day, explain what the letter means the next day, and then check in about once a week while they search.
Yes. 12 of the 13 use a single blank, which fills in on the free plan. The one with two blanks ("Letter runs out soon") needs Pro to fill both from the keyboard.
Yes. textcuts is a keyboard on iPhone and Android, so the templates work in every app where you type, including iMessage, WhatsApp, Instagram and LinkedIn.
No. Send them one at a time, by hand, to people who gave you their number and agreed to be texted. Never to a bought list. Put a plain line in your first message, such as "reply STOP and I'll stop texting", and honor it. The FCC's rules on consent count replies such as stop, quit, cancel and unsubscribe as ending your permission. Your company's compliance team has the final word on texting borrowers.