WhatsApp Business replies for small shops: 15 templates you can send today

Hi {{name}}, thanks for writing to the shop. I'll reply properly as soon as I can, usually within a few hours. Tell me what you're looking for in the meantime.

When to send: The first message from someone new.

Why it works: It sets a time expectation and starts the real conversation.

The {{product}} is {{price}}, and shipping is added at checkout. Tell me your city and I'll give you the full total before you decide.

When to send: When a customer asks for a price.

Why it works: A number, a promise about shipping and an easy next step.

I keep my prices the same for everyone, {{name}}, so they stay fair. If I run a sale, I'll tell you here, but only if you ask me to.

When to send: When someone asks for a discount.

Why it works: Firm, friendly and consent based.

Thanks for asking about a larger order, {{name}}. Tell me what you need and how many, and I'll send you a quote.

When to send: When someone asks for several items or a gift order.

Why it works: It moves a vague question into a quote you can price.

Orders ship within {{count}} business days of payment, then delivery depends on the carrier. I'll send you tracking in this chat as soon as it's posted.

When to send: The most common question in the inbox.

Why it works: Two time frames, and the promise of tracking.

Order {{order}} is packed and ships today. I'll send tracking here as soon as I have it.

When to send: When someone asks where their order is.

Why it works: Specific and short, with the next step.

Yes, the {{product}} is in stock right now. Would you like the link to order?

When to send: When someone asks if you have it.

Why it works: Yes, then a clear next step.

To order, open this link, pick your options and pay at checkout: {{link}}. If you have trouble, tell me and I'll walk you through it.

When to send: When someone asks how to buy.

Why it works: A single link and an offer of help.

Pickup is from {{address}}, and I'm there {{time}}. Message me first so I can have your order ready.

When to send: For shops that allow local pickup.

Why it works: Place, time and a polite rule in three short sentences.

Happy to help with sizing, {{name}}. Send me your height and usual size, or measure with a tape and send the numbers. I'll tell you which one to pick.

When to send: When someone asks what size to order.

Why it works: You ask for what you need to answer well.

Yes, I do custom orders, {{name}}. Tell me what you have in mind, any colors, and when you need it by. I'll send a price and timeline before you pay anything.

When to send: When someone asks for something made just for them.

Why it works: It promises clarity before payment, which is what builds trust.

You can pay by card at checkout through this link: {{link}}. If you'd prefer another way, tell me and I'll see what is possible.

When to send: When someone asks how to pay.

Why it works: It names the safe default and leaves room for a question.

I reply to messages from {{time}} on weekdays. Anything you send outside that gets an answer the next morning.

When to send: When someone writes at night.

Why it works: It stops customers wondering if you ignored them.

Hi {{name}}, if something isn't right, message me within the return window on the listing and send a photo. I'll find the fix with you.

When to send: When someone asks about returns.

Why it works: It points to your written policy and invites the photo.

Sorry for the slow reply, {{name}}, and thanks for waiting. Here's the answer to your question:

When to send: When you were away for a while.

Why it works: An apology, a thank you and straight to the point.